Job Description

Zurich North America's Apprentice Program

Zurich is accepting resumes for our 2026 Apprentice Program. The program launches at the beginning Summer 2026 as early as June 16th through July 20th. Our innovative General Insurance Apprentice Program allows participants to simultaneously gain their first-time higher education and the experience to launch a rewarding career in commercial insurance. Remotely, apprentices will support our F&I Claims Shared Services Team with:

• Engaging with both internal business partners and external customers through various communication channels, including phone calls, to ensure effective and timely communication.
• Processing billing for Enterprise Rental Car (ERAC) reservations using the ARMS system.
• Preparation and sending cancellation letters for Guaranteed Asset Protection (GAP) coverage.
• Sorting and routing incoming GAP mail to appropriate claims teams, updating files as required.
• Monitoring and managing the Vehicle Service Contract (VSC) Outstanding Report by voiding and reissuing expired credit card entries and supporting other payment-related tasks.
• Assist with various administrative duties to ensure smooth team operations.

The two-year program offered in the Midwest combines targeted virtual coursework at Harper Community College with relevant work rotations at Zurich North America's Overland Park, KS, Schaumburg, IL or remote office. The ideal candidate is seeking a first-time associate degree and has minimal college credits completed. Apprentices who successfully complete this two-year program will:

• Work in a paid, benefit-eligible full-time position at Zurich.
• Work 3x a week, School 2x a week, paid for all 40 hours/week.
• Earn a tuition-free Associate in Applied Science degree in Business Administration with a concentration in Insurance (Virtually at Harper College).
• Receive a Department of Labor Certificate of Apprenticeship.
• Possess credentials and skills for today's ever-changing marketplace.

Basic Qualifications:

• High School Diploma or equivalent.
• Professional work experience not required.
• Must be enrolled and validated as college ready by Harper Community College Admissions.

Preferred Qualifications:

• 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service.
• Interest in pursuing a career in the insurance industry.
• Ability to balance multiple priorities between work and school deadlines.
• Strong customer service skills.
• Collaboration and problem-solving skills.
• Ability to communicate with impact.
• High degree of self-discipline and focus.
• Attention to detail.
• Ability to collaborate and work successfully in a team environment.
• Intermediate computer skills, specifically Excel.
• Ability to navigate learning and interactions in an online environment.
• Strong written and verbal communication skills.

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please visit our website. The proposed hourly rate for this position is $19.24, with short-term incentive bonus eligibility set at 5%.

Zurich North America has over 150 years of experience managing risk and supporting resilience. As a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals, we serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers, and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Job Tags

Hourly pay, Full time, Contract work, Temporary work, Apprenticeship, Work experience placement, Summer work, Work at office, Local area, Remote work,

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