Job Description

Job Description

Job Description

***This is a part-time, day shift Barista position at Hancock Regional Hospital***

This position is Monday through Friday from 7:50am to 11:50am, with the potential for more hours when filling in for the main barista.

JOB SUMMARY: Assist with coffee bar operations providing excellent service and adherence to recipe compliance standards to fulfill customers food and beverage orders.

JOB SPECIFIC CORE COMPETENCIES :

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Available to perform many different tasks within the store during each shift.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

• Greets customers, takes orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea chai, fruit blend drink, etc. while considering customer specifications.
• Works to maintain good customer relations and speedy delivery of all beverages.
• Arranges coffee bar, supplies and cups to make attractive displays.
• Maintains bar area in a neat and sanitary manner.
• Often cleans coffee machines, restaurant areas and preparation areas.
• Records all sales, collects money, operates cash register and follows all cash-handling procedures as required.
• May operate a cash, credit card and electronic payment register.
• Attends to all allergy and foodborne illness in-service training.
• Complies with all hospital policies and procedures including reporting of injuries and accidents.
• Participates in all required training programs.

EXPECTED BEHAVIORS:

Demonstrates the following competencies:

Attitude/Customer Competencies

• Caring, compassionate, and approachable in all customer contacts
• Privacy – respects customers’ right to privacy and modesty
• Confidentiality – maintains customers’ confidentiality
• Telephone etiquette – speaks so that customers hear a smile
• Appearance – takes personal ownership in appearance and that of work environment
• Initiative – takes necessary steps to fix problems immediately
• Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
• Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
• Customer information/education – provides customers with the best information needed to make informed choices

Relationship Competencies/Work Group Competencies

• Demonstrates advocacy, respect and truth telling
• Demonstrates accountability for own actions
• Demonstrates ability to respectfully address interpersonal conflicts
• Takes initiative to help others
• Demonstrates a learning attitude toward solving problems
• Demonstrates openness to change and new learning
• Reports to work on time and has regular attendance
• Adheres to practice defined dress code
• Attends Staff meetings

Ethical Decision-Making

• Respects the needs, expectations and rights of all individuals
• Advocates the rights of all to a safe environment
• Uses sensitivity to cultural diversity to guide decision-making

Performance Improvement

• Identifies work processes and strives to reduce cost and increase satisfaction
• Identifies customers and demonstrates understanding of customers’ expectations
• Actively works to increase satisfaction of all
• Monitors customers’ satisfaction
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes
• Demonstrates an understanding of responsibilities
• Demonstrates diagnostic thinking/reasoning
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors

CERTIFICATION/LICENSE: (N/A)

ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:

• High school diploma or general equivalency diploma (GED).
• Prior café, coffee shop or barista experience a plus.

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS : Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

Job Tags

Part time, Immediate start, Monday to Friday, Flexible hours, Shift work, Night shift, Day shift, Afternoon shift, Early shift,

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