BeHive Specialist - Call Center Specialist Job at BeMobile, Grand Forks, ND

TWd4MkNYNldvdDFLT1kzdHdpbmZkN0c4V1E9PQ==
  • BeMobile
  • Grand Forks, ND

Job Description

Job Description

Job Description

Reports to: BeHive Team Leader (Call Center Leader)

BeMobile is now hiring a BeHive Specialist for our BeHive (Call Center) department. This position is critical for driving traffic, customer outreach, customer service and supporting the retail BeMobile stores.

This is a work from home position with some geographical restrictions.

Areas of Responsibility and Associated Tasks:

Taking and making phone calls:
  • Inbound: You must be able to utilize a calling guide and create a positive guest experience in each call. You will provide accurate answers, de-escalate situations, generate sales or appointments, and complete other customer service tasks. After each call, proper follow up will be logged or communicated with the appropriate party.
  • Outbound: You must be able to complete all assigned outreach, as well as complete any additional outreach based on company initiatives. You will be responsible for communication with retail locations regarding orders, appointment setting, and necessary customer follow up.
Digital customer interactions: You must be able to effectively communicate in a variety of digital communication mediums including SMS, email, and webchat.

Creating sales opportunities: You must be able to complete a Sales Process that results in device, feature, or accessory purchases. When appropriate, you must also be able to effectively convey the value and properly set appointments with our locations.

Retail operations guidance and support You must be able to provide guidance and support for a variety of operational responsibilities. You must also stay aware and proficient in system enhancements and changes to operational protocols.
  • Point-of-Sale Troubleshooting; Device trades, discounts, Carrier Integration, processing refunds, etc
  • Investigating and correcting store-level inventory errors
  • In-Store-Pick-Up and Curbside support
Continuous Learning Complete all assigned trainings via Litmos. Attend all training and development webinars/meetings invited to per your role and position. Improve product knowledge related to your position and increase skillset with tools provided by leadership, Training Department or self-education.

BeHive Specialist is also required to exhibit the following:
  • Attendance and Punctuality
  • Attention to Detail
  • Dependability
  • Effective Communication
  • Professionalism
  • Teamwork
  • Remote/Unsupervised Responsibility
Core Values Our values are important, and you will be evaluated on how well you exemplify them. Our values are:
  • Accountable We take ownership.
  • Adaptable We embrace change.
  • Driven We continuously improve.
  • Helpful We serve with humility.
  • Trustworthy We do the right thing.

This is a remote position.

Job Tags

Immediate start,

Similar Jobs

Michael Foods Inc.

Packer - Second Shift Job at Michael Foods Inc.

 ...innovative team thats First in Food . Location Description: Michael Foods, Inc. located in Klingerstown, Pennyslvania known for their ice cream socials at Klingerstown Lutheran Parish, fishing rodeo, and fireman's parade. Responsibilities: Full Time Second Shift$17.0... 

Computer Task Group, Inc

Disaster Recovery Analyst Job at Computer Task Group, Inc

 ...Job Description Overview CTG is seeking to fill a Disaster Recovery Analyst opening for our client in Richmond, VA. Location:...  ...industry trends and best practices in disaster recovery. Oversee data recovery management for both virtual and physical environments.... 

State of Illinois

CLINICAL PSYCHOLOGY ASSOCIATE Job at State of Illinois

 ...Agency: Department of Human Services Job Role: CLINICAL PSYCOLOGY ASSOCIATE - 08255 Skills Code/Option: None (00) Bilingual...  ...Division of Developmental Disabilities is seeking to hire a Clinical Psychology Associate for the Choate Mental Health and Developmental... 

Perimeter Healthcare

Licensed Mental Health Therapist - Luverne, AL - Perimeter Healthcare - Troy, Alabama, United States Job at Perimeter Healthcare

 ...Available for Qualified Candidates** Perimeter Healthcare stands at the forefront of behavioral health care delivery in the United States, specializing in comprehensive...  ...As a Licensed Mental Health Therapist, you'll work with children and adolescents (ages 6-17) in... 

Prometrika LLC

Clinical Data Manager I Job at Prometrika LLC

 ...Job Description Job Description PROMETRIKA is a full-service clinical research organization (CRO) with extensive experience in clinical operations, data management, biostatistics, medical writing, and pharmacovigilance. Were driven by our passion for the human aspect...