Bodily Injury Non-Litigation Claims Representative Position Summary This position is responsible for the handling of non-litigation bodily injury auto claims including uninsured and underinsured motorist claims. Candidates should have 2-4 years of experience handling auto insurance claims. Responsibilities Investigate validity of claims, evaluate policy coverages, and determine if any special investigation unit referrals are warranted. Set expectations, develop a plan of action, and perform all tasks according to company set guidelines. Make prompt contact with policyholders and other appropriate parties involved in the loss to obtain the necessary documentation, conduct recorded statements, etc. Establish initial reserves based on gathered information and adjust as appropriate through completion of assigned claim. Negotiate timely and appropriate settlements with claimants, attorneys, or other parties. Issue proper and accurate payments as needed. Identify questionable risks, red flags, fraud indicators and alert the special investigation unit when applicable. Establish and maintain an organized diary system to ensure all claims are properly and adequately handled in a timely manner. Adhere to all state/local regulations including the NJ/PA/Michigan Unfair Claims Practices and Guidelines. Other responsibilities or duties as assigned. Requirements A minimum of 2 years BI claims handling experience. Ability to communicate clearly, professionally, and provide superior customer service over the phone and through written correspondence. Strong organizational and time management skills. Excellent analytical, investigative, and settlement skills. Proficient with Microsoft Office and various other computer skills with the ability to learn and utilize new computer systems and other technologies. Compensation: $60,320 - $79,040 annually based on experience Schedule: Full-Time; 8:30am-5pm. Typically performs a daytime schedule, some evening or weekend work may be required on occasion. This position is hybrid based out of our offices in either Princeton, NJ or Detroit, MI. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of any employment Visa at this time.
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