Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!

The Business Systems Analysis Manager drives Goodwill SoCal’s non-profit Workforce and Career Development (WCD) initiatives, leveraging expertise in system analysis and project management to deliver innovative solutions. The ideal candidate should have extensive experience improving business processes and efficiency by analyzing data, identifying problems, and recommending solutions. This role collaborates across WCD programs, Finance, Information Technology (IT) and Human Resource Information Systems (HRIS) Teams to optimize operations by creating strategic KPIs, dashboards, and data visibility tools that support process improvement and strategic initiatives.

Essential Duties & Responsibilities

1. Collaborate with stakeholders across WCD programs, Finance, IT, and HRIS to gather business and system requirements, define project objectives and deliverables, and develop KPIs and reporting frameworks to drive excellence, ensuring consistent communication throughout the process. 

1. Foster transparency and manage expectations by actively keeping all stakeholders updated on progress, risks, and changes. Partner with WCD Leaders, Finance, and Executive Teams to align efforts to improve KPIs to meet strategic goals. 

1. Develop documentation and drafts detailed project plans and dashboards to support the implementation and management of business systems across WCD programs, ensuring cross-functional teams meet project milestones. 

1. Map effective business processes and implement relative business data systems that support organizational needs. Develop measurement plans, manage third-party analytics partners, and provide actionable insights using advanced analytical techniques (e.g., regression, propensity, time series). 

1. Create interactive dashboards to provide real-time, actionable insights, to effectively turn raw data into meaningful information comparing benchmark, program trends and goal attainment. Track and report program progress, identify and manage risks, ensuring timelines are met. 

1. Perform analysis to identify areas for improvement, proposing solutions to enhance and improve program(s) performance. 

1. Manages WCD’s data systems and data library. 

1. Deliver actionable insights tailored to each program’s needs, aligning them with strategies and business objectives to drive performance improvements, growth, and a culture of excellence. 

1. Lead cross-functional teams, ensuring they meet project milestones and deliverables while promoting a high-performance environment. 

1. This position requires local travel (25%), and a valid CA driver’s license with state required insurance. Driving record must be acceptable by company’s insurance vendor. 

Education & Experience

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field required. MBA is preferred. 

• 8-10 years of experience as a business analyst, including two years of experience in gathering business requirements and documentation, required. 

• 8-10 years experience with data analysis and process improvement required. 

• Minimum of 3-5 years of experience working with CRM or HRIS systems, including implementation, management, and optimization to support business operations and customer engagement required. 

• Experience improving business processes and efficiency by analyzing data, identifying problems, and recommending solutions. 

• Experience with Salesforce, including proficiency in managing and streamlining business processes. Ability to leverage Salesforce tools for data analysis, automation, and cross-team collaboration preferred. 

• 1+ years managerial and supervisory experience preferred. 

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

• Certified Business Analysis Professional (CBAP) is a plus. 

• Project Management Professional (PMP) preferred. 

• Must have Advanced knowledge of computer programs in a Windows environment, including Word, Excel, E-mail, Visio, Project, One-Drive and Teams. 

• Proven experience in Project Management and cloud-based business intelligence platforms (e.g., MS Project, Jira, Monday.com). 

• Strong background in system analysis and project management roles. 

• Proficiency in business analysis tools and methods. 

• Knowledge of databases, programming, and system design is a plus. 

• Working knowledge of file types such as EDI X12, JSON, and XML. 

• Strong analytical, problem-solving, leadership, and team management abilities. 

• Ability to manage multiple priorities and work under pressure. 

• 8 Panel Drug Screen, Background Check, Live Scan, MVR, Education Verification, Employment Verification and Professional References required.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

• Job Family :WCD
• Pay Type :Salary
• Min Hiring Rate :$90,000.00
• Max Hiring Rate :$110,000.00

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