Job Description

Job Description

Description:

Position Summary:

Learns how to serve a s the leader and to oversee the car wash operation of a specific car wash, in conjunction with the District Manager; and learns how to help ensure that the car wash operates efficiently and in compliance with applicable Federal, State and local laws and Company policies

Position Responsibilities

Provides customer service leadership/direction for entire car wash and team of employees working in that location

• Monitors car wash activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
• Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the District Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
• Trains, schedules and coaches all new and current car wash employees to ensure car wash positions are staffed to appropriately handle Customer Service needs
• Ensures customer service is a priority by scheduling staff consistent with customer activity o Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
• Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
• Works in tandem with the Shift Leaders and/or Assistant Manager to ensure Management/leadership is available to customers and employees at all times
• Provides support to car wash and store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
• Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed
• Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
• Promotes an environment focused on customer service, satisfaction and store cleanliness
• Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
• Motivates and coach's car wash attendants on proper upselling techniques. Reviews sales reports to ensure the car wash is on track to achieve selling point goals and promotions
• Ensures promotional signage and displays are properly updated per guidelines
• Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
• Ensures back up parts are in-stock
• Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
• Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
• Ensures that employees are properly trained Follows and complies with all health and sanitation procedures and adheres to safe work practices
• Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
• Completes other duties as assigned by Management

Education Requirements:

High School Diploma or GED

Experience Requirements:

Previous supervisory experience preferred

Retail and car wash experience a plus

Completion of required training program

Skill Requirements:

• Basic Computer Skills
• Excellent communication skills and the ability to research and resolve issues
• Good understanding of profit and loss statements and financial overview of the car wash
• Knowledge of retail business management practices
• Knowledge of all types of store transactions and related programs
• Knowledge of ways to handle customer and employee injuries, incidents and accidents
• Ability to perform repeated bending, kneeling, twisting and overhead reaching
• Ability to stand for an entire shift
• Ability to frequently lift between 5 to 20 pounds
• Ability to occasionally lift up to 50 pounds

Additional RequiAdditional Requirements:rements:

Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods

Must have a valid Driver's License from the state in which Manager resides

Must maintain automotive liability insurance during course of employment

Preferred Managerial Attributes:Preferred Managerial Attributes:

Exhibits strong leadership qualities and a desire to succeed

Serves as coach to employees by modeling appropriate workplace behavior

Interacts positively with employees by seeking input and providing appropriate feedback

Seeks opportunities for employees to develop skills

Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce

Understands, actively demonstrates and promotes the principles of the customer service initiatives

Creates excitement around monthly selling promotions in order to drive sales goals

Empowers employees to make non-personnel related decisions in absence of immediate Manager

Fosters a work environment where good performance is recognized and rewarded

Demonstrates the required competencies needed to become a General Manager, and is willing and available to be promoted to any available location in the market area

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