Job Description

Job Description

Job Description

Job Title: Remote Client Service Consultant

Hourly Pay: $18 - $22/hour

Summary:

We’re looking for a Client Service Consultant to join our remote team and provide friendly, reliable support to our customers. In this role, you’ll be the first point of contact for client questions, offering guidance on products, helping resolve issues, and ensuring each customer feels heard and valued. This is a great opportunity for someone who enjoys problem-solving, values clear communication, and wants to work in a flexible, work-from-home environment. With a supportive team and helpful training materials, you’ll be set up for success and growth in a client-facing role.

Key Responsibilities:

• Respond promptly to customer inquiries through phone, email, or chat with professionalism and empathy
• Assist clients with understanding product features, using tools, or resolving common technical issues
• Accurately process orders, returns, and account updates in a timely manner
• Maintain well-organized records of all client communications and outcomes in the system
• Follow up with clients to ensure their concerns are resolved and satisfaction is achieved
• Collaborate with fellow team members to troubleshoot more complex concerns and escalate issues when needed

Qualifications:

• Excellent verbal and written communication skills with a calm, helpful tone
• Strong organizational skills and the ability to manage several client interactions at once
• Comfortable using online systems, CRM tools, and customer service platforms
• Previous experience in customer service, client support, or consulting is helpful, but not required
• Must have a quiet, distraction-free home workspace and a reliable internet connection

Perks & Benefits:

• 100% remote position with flexible scheduling options

• Hourly pay between $18 - $22, based on skills and experience

• Paid training and structured onboarding resources

• Supportive team culture and frequent virtual check-ins

• Clear pathways for growth into senior support or client success roles

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