About Us
At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere, and the right opportunity can be hard to come by. That's why we're focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world. About you You're an active listener and a determined person who thrives in a collaborative and fast-paced changing environment like ours. You want to use your skills to help others progress, whether that's internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You're ready for a challenge and aren't afraid to try new ideas. Adaptability is your second nature. About this role We're looking for an innovative Customer Success Manager to manage a book of business of Commercial customers (organizations with up to 1,000 employees) in North America and Brazil. This new role leverages automated life-cycle communication to allow a focus on strategic one-on-one touch points with customers in moments that matter most. The role involves driving engagement, revenue retention, and expansion within this client base. Ideal candidates possess a passion for customer consultation, aiming not just for retention but also for fostering customer success and growth. They understand the intricacies of small and medium sized businesses and navigating multiple stakeholders. Moreover, they excel in data-driven solutions and are eager to collaborate across teams to enhance customer experience and drive business outcomes.You're not just great at building relationships, you also have a strategic mindset, using quantitative and qualitative information about your customers to inform how you manage your book, the solutions you provide customers, and the feedback you provide to management. We believe that leadership is a skill and not a role; you are a leader who deeply understands customers and advocates for them within the business. What you'll be doing:...your feet as needed. Self-Starter : You adapt quickly, take initiative, and learn fast without needing micromanagement. No Degree Required : We care more about your results, attitude, and willingness to learn. Sales Representatives Requirement: Valid US...
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