Job Description

Job Description

Resolve Crisis Services is looking for a Casual Crisis Safety Specialist to join the team! Resolve is Allegheny County’s primary Crisis Center. This position will serve the safety needs of resolve’s building located at 333 N. Braddock Ave. The building is resolve’s primary location and includes: Crisis Walk-In Center, 14 bed Crisis Residential Center, Mobile Crisis programs and Telephone Crisis Center. Resolve is an exciting program that offers a meaningful work environment. This is a great opportunity to make a real difference in someone’s life.

Our Crisis Safety Specialist is responsible for greeting all individuals entering the facility, conducting safety checks on patients and visitors, managing the front desk, supporting the general environment as needed, and assisting leadership in implementing safety protocols for both walk-in and residential areas.

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• Participate in staff meetings, committees, and new staff orientation

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• Ensure safety by reporting concerns and conducting safety searches

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• Provide customer service to patients, visitors, and staff

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• De-escalate disruptive behavior; use physical intervention only when necessary

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• Demonstrate understanding of mental health laws

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• Answer phones, direct calls, and provide information

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• Complete incident reports and documentation

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• Enforce policies to maintain a safe and secure environment

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• Handle evidence, valuables, and lost/found items

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• Respond effectively to crisis situations as part of a team

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• HS Diploma required.

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• Bachelor's degree preferred

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• 2 years of experience in safety, crisis intervention, mental health, de-escalation or related field preferred.

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• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

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• Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.

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• Ability to defuse and handle distraught or hostile person(s) in a professional manner required.

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• Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.

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• Ability to work collaboratively within a multidisciplinary team.

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• Ability to work under stress, with an unpredictable consumer flow, Flexible schedule, and rotating shifts.
  Licensure, Certifications, and Clearances:

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• Cardiopulmonary Resuscitation (CPR)

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• Comprehensive Crisis Management (CCMC)

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• Act 31 Child Abuse Reporting with renewal

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• Act 33 with renewal

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• Act 34 with renewal

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• Act 73 FBI Clearance with renewal

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• OAPSA

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UPMC is an Equal Opportunity Employer/Disability/Veteran

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