Customer Service Officer Job at Worphy, China

TVFaeURIdVVyTnhLT0k3c3dDemVmYkM3V1E9PQ==
  • Worphy
  • China

Job Description

Main Duties Answer customer inquiries Respond to customer inquiries in a timely manner and provide accurate and detailed answers to customers by phone, email, online chat and other means. Familiar with the company's products and services, able to provide personalized advice and solutions to customer needs. Customer Complaint Handling Receive customer complaints, listen patiently to customer opinions, and actively coordinate with relevant departments to solve problems. Track the progress of complaint handling, ensure that the problem is properly solved, and provide timely feedback to customers on the results. After-sales service and support Provide after-sales service, such as product use guidance, troubleshooting, etc., to ensure that customers can use the company's products smoothly. Regularly visit customers to understand the use of products, collect customer feedback and improve customer satisfaction. Customer Relationship Maintenance Maintain good communication with customers and establish long-term and stable cooperative relationship. Regularly push the company news, product updates and other information to enhance customer stickiness. Customer data collation and analysis Organize customer inquiries, complaints and other data, analyze customer needs and satisfaction, and provide support for the company's decision-making. Explore the potential needs of customers and provide suggestions for the company's product and service innovation.

Job Tags

Full time,

Similar Jobs

Baptist Medical Center Jacksonville

Registered Nurse, Emergency Department, Full-Time, Nights, Baptist Town Center -ED - Emergency Department Job at Baptist Medical Center Jacksonville

 ...Registered Nurse, Emergency Department, Full-Time, Nights, Baptist Town Center Job Posting SummaryBaptist Health is looking to...  ...shift opportunity.Baptist Jacksonville is a Magnet designated hospital, the gold standard for excellence in patient care. We serve families... 

Aldi

Assistant Store Manager Job at Aldi

 ...or without reasonable accommodations Job Qualifications: You must be 21 years of age or older to be employed for this role at ALDI Ability to work both independently and within a team environment Ability to provide and lead others to provide prompt and... 

Aldi

Part-Time Store Cashier/Stocker Job at Aldi

Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, youll be operating the registers or other machinery, stocking our shelves, keeping our stores looking their best, and serving our... 

LanceSoft

Travel Nurse RN - Long Term Care - $1,964 per week Job at LanceSoft

LanceSoft is seeking a travel nurse RN Long Term Care for a travel nursing job in Grand Rapids, Michigan. Job Description & Requirements ~ Specialty: Long Term Care ~ Discipline: RN ~ Start Date: 03/24/2025~ Duration: 13 weeks ~36 hours per week ~ Shift...

California Correctional Health Care Services

Office Technician (Typing) - California State Prison, Los Angeles County Job at California Correctional Health Care Services

 ...Job Description and Duties California State Prison, Los Angeles County (LAC)is located in Lancaster, CA, which is 45 miles north of Los Angeles, CA. This is the advanced journey level which regularly performs a variety of the most difficult duties and is expected...