Kelly Services is currently seeking for a Customer Service Representative for one of our top clients in Isabela, PR.
JOB TITLE: Customer Service Representative
*WORK LOCATION: *Isabela, PR
DURATION: * *5 Months (Temporary / Contract) – Possible extension
JOB DESCRIPTION:
Kelly Services Puerto Rico is seeking on-site Customer Service Representatives (Level I) for our client in Isabela, located at 699 Industrial Avenue, Isabela PR 00662.
Salary: $13.00 per/hour
We are looking for enthusiastic, experienced CSRs (Level I) to continue to make a positive impact on our customers!
Come join our Team! To prepare you for this endeavor, Kelly Services Puerto Rico will offer paid, comprehensive training that will provide you with the tools and resources to assist caller(s) with the highest level of service, support, and professionalism. This position is contingent upon project award and contract approval.
Candidate MUST be able to work on-site and a full-time schedule.
Monday thru Friday Hours of Operation vary from 7:00 a.m.- 7:00 p.m. (subject to business needs)
Responsibilities:
Using standard call-center technology: telephones, e-mail, and web browsers
Assisting callers in finishing online applications
Responding to telephone inquiries within set time parameters
Reporting problems through an easy online system
Respond to written and telephone inquiries from claimants and third-party contacts.
Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
Adhering to provided schedule and privacy rules set forth by the programs we serve.
Completing all assigned training as necessary
Filling out timesheets
Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service.
Perform other duties as assigned by leadership.
Education, Skills and Qualifications:
Must be able to speak and read English clearly, professionally, and fluently.
High School diploma or equivalent is required.
Minimum 1 year of customer service/call center experience required.
Must be able to type a minimum of 20 WPM.
Experience working with a PC and the Windows operating system is required.
Ability to effectively work within established contractual turnaround times required.
Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
Ability to work as a member of a team.
All personnel will be required to undergo program update training as the program changes.
Overtime may be required
Must complete 10 days trainings session.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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