Job Description

Job Description

Job Description

POSITION SUMMARY STATEMENT:

To assist Community Resource Database Administrator in developing and assuring the accuracy, consistency, and integrity of an up-to-date, comprehensive database of community resources for Marylanders. Provides public education on area health and human services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Synthesizes resource information gathered from interviews with health and human service providers, brochures, and other sources into accurate, concise, objectively written descriptions for resource database. Proofreads and edits service descriptions in accordance with set guidelines for style and content. Regularly solicits input from Community Resource Specialists, Impact Strategies Division staff, and external customers on use of database and resource needs, and recommends changes in keywords, taxonomy, and resources in accordance with users’ needs. Works with Community Resource Database Administrator to refine organization of database to ensure that resource information is easily retrievable.

• Contacts health and human service agencies by phone, electronically, or by mail to update information in resource database or research new resources for inclusion in database. Develops and maintains effective working relationships with service providers.

Database Development and Maintenance:

• Contacts health and human service agencies by phone, electronically, or by mail to update information in resource database or research new resources for inclusion in database. Develops and maintains effective working relationships with service providers. Synthesizes resource information gathered from interviews with health and human service providers, brochures, and other sources into accurate, concise, objectively written descriptions for resource database. Proofreads and edits service descriptions in accordance with set guidelines for style and content. Regularly solicits input from Community Resource Specialists, Impact Strategies Division staff, and external customers on use of database and resource needs, and recommends changes in keywords, taxonomy, and resources in accordance with users’ needs. Works with Community Resource Database Administrator to refine organization of database to ensure that resource information is easily retrievable.

• At request of Community Resource Database Administrator, provides technical assistance and training to internal and external customers on using resource database and direction to Community Resource Specialists on updating and developing service descriptions . Remains informed about iCarol software through contact with participation in users’ group.

• Participate in onboarding of new staff by conducting iCarol tutorials and responding to inquiries about the helpline process, contact records and community resources.
• Train and support Interns/volunteers to use the database and conduct resource updates. Assist part-time Resource Team staff and develop strategies to improve the system of updating resources.
• Research via internet relevant program for callers and inform 211 Staff of employment opportunities or trainings to share with callers.
• Perform other duties as assigned.

Technical Assistance:

• At request of Community Resource Database Administrator, provides technical assistance and training to internal and external customers on using resource database and direction to Community Resource Specialists on updating and developing service descriptions. Remains informed about I&R software vendors (Charity Logic/iCarol) through participation in webinars, user groups, and trainings. Communicate technical issues to iCarol Support Team and provide relevant information to help IT resolve issues.

• Participates on select Impact Strategies Division committees as assigned to provide expert information on resources. Collects and disseminates data on resources as needed to support UWCM’s public policy/community impact activities. Networks with community service providers to promote resource database and to coordinate efforts to update resource information. Supports UWCM campaign through public speaking as needed.

Work Group Liaison/Public Presentation :

• Serves on internal and external committees as expert on content, structure, and technical systems of 211 MD resource database. Ensures that 211 Maryland’s resource data are shared with IS in the format needed for various data systems. Collects and disseminates data on community resources as needed to support UWCM’s public policy/community impact activities. Networks with community service providers to promote resource database and to coordinate efforts to update resource information. Supports UWCM campaign through public speaking as needed.

• Provides back-up support to information lines as needed.
• Attend meetings to become aware of current events, response to crises and emerging needs, and other services available to Marylanders and communicate information to 211 staff.

ACCOUNTABILITY :

To be successful in this job the Database Curator must consistently demonstrate competency in:

• Knowledge of health and human services delivery and terminology.
• Knowledge of the principles and practices of information and referral.
• Use of iCarol to locate resources, produce statistical reports, and troubleshoot technical issues.
• Writing, proofreading, and editing.
• Analytical, conceptual, and decision-making skills.
• Communicating effectively with internal and external customers.

INTERACTION :

United Way of Central Maryland staff and volunteers, health and human service providers, government agencies, and community resources staff in other information and referrals centers nationwide.

QUALIFICATIONS AND REQUIREMENTS :

Required: (Education, years of experience, special skills. )

BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with AA and 3+ years’ experience. Computer literacy and knowledge of human service delivery system. Must work to obtain Inform USA certification within two years of hire.

Abilities/Skills: (i.e. ability to empathize, initiative, self-confidence, customer focus, drive to achieve, teamwork, leadership, etc.)

• Self-management skills—ability to work independently on projects with attention to detail.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Knowledge of programs, services, and resources available in the community and demonstrated ability to explain an agency’s purpose, programs, and operations.
• Ability to establish and maintain effective working relationships with representatives of government programs, representatives of private organizations, and community groups.
• Ability to manage and prioritize multiple projects and priorities well.
• Strong computer skills including Excel spreadsheet development, working with the entire Microsoft Office® Suite, and software.
• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Public presentation skills.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc):

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

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