Job Description

Dental Care Seattle is a premier dental practice dedicated to providing exceptional patient care in a warm and welcoming environment. We pride ourselves on delivering personalized dental solutions while fostering a positive and collaborative workplace culture. We are seeking an energetic, consistent and organized Office Manager to lead our team and support the overall success of our practice.

Job Summary:

As the Office Manager, you will be the cornerstone of our operations, ensuring the seamless execution of office processes and providing leadership to a dynamic team. This role requires exceptional people management skills, business and HR knowledge, and the ability to navigate challenging situations with confidence and critical thinking. The ideal candidate will be a self-starter with a positive attitude, capable of giving clear direction and feedback to employees while driving the practice’s success.

Key Responsibilities:

People Management:

• Lead, mentor, and develop the team to achieve their full potential.
• Foster a positive and supportive work culture that encourages teamwork, collaboration, and mutual respect.
• Provide constructive feedback and identify opportunities for training and professional growth.
• Confidently address challenging situations and provide clear direction to employees.
• Manage staffing schedules to ensure adequate coverage and a smooth workflow.

Office Operations:

• Oversee daily administrative tasks, including scheduling, patient check-ins/check-outs, and insurance verification.
• Implement and maintain efficient office procedures to enhance productivity and accuracy.
• Manage office budgets, order supplies, and ensure proper functioning of office equipment.
• Collaborate with clinical staff to streamline communication and coordination.

Business and HR Management:

• Utilize business acumen to manage operational efficiencies and contribute to the practice’s financial health.
• Ensure compliance with HR policies and support recruitment, onboarding, and employee development initiatives.
• Handle sensitive employee matters with professionalism, discretion and confidentiality.
• Prepare and analyze reports on practice performance, identifying areas for improvement.

Patient Relations:

• Act as the first point of contact for escalated patient concerns and inquiries, resolving issues with professionalism and care.
• Ensure a welcoming atmosphere in the office, prioritizing patient comfort and satisfaction.
• Monitor and improve patient feedback and satisfaction scores.

Compliance and Reporting:

• Ensure compliance with WISHA, HIPAA, and other regulatory requirements.
• Support the practice’s strategic goals by implementing initiatives to optimize efficiency and service quality.

Qualifications:

• Proven experience in office management, preferably in a dental or healthcare setting.
• Strong leadership skills with a passion for motivating and guiding teams.
• Exceptional communication and interpersonal abilities.
• Proficiency in office software, scheduling systems, and dental practice management software.
• High level of organizational skills with attention to detail and problem-solving capabilities.
• Energetic, self-motivated, and confident demeanor with a professional attitude.
• Critical thinker who can handle challenging situations with persistence and poise.

What We Offer:

• Competitive salary and benefits package that includes health insurance, dental benefits, 401k with company match, profit sharing, and paid vacation.
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
• The chance to make a meaningful impact on patient care and team success.

How to Apply:

If you’re a motivated and enthusiastic professional ready to take on a rewarding leadership role, we’d love to hear from you. Please submit your resume and a cover letter detailing your experience and why you’re a great fit for this role at Dental Care Seattle.

Join us in creating smiles and making a difference every day!

Job Type: Full-time

Pay: $75,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Ability to Commute:

• Seattle, WA 98122 (Required)

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