Job Description

Job Description

Location: Cascade Hotel - A Tribute Portfolio Hotel

Target Comp Range: $55,000 – $68,000

About Cascade Hotel — A Tribute Portfolio Hotel

Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends

contemporary sophistication with the independent spirit of the Tribute Portfolio. We’re

dedicated to creating authentic, memorable experiences for every guest and event

powered by a team that embodies hospitality, creativity, and excellence.

The Dual Event Manager is responsible for the seamless planning, coordination, and

execution of meetings, social functions, and conventions. You will collaborate closely with

Sales, Operations, and Service teams to ensure exceptional guest experiences across all

event phases. Additionally, you will identify revenue-enhancement opportunities, assist in

maintaining smooth operational transitions, and ensure every event leaves a lasting

impression.

Key Responsibilities

Event Logistics & Operations

• Plan, coordinate, and execute all event details from BEO review and site inspections to post-event wrap-up.
• Maintain accurate event documentation and adhere to hotel policies and brand standards.
• Collaborate with internal departments (Catering, A/V, Housekeeping, Engineering, F&B) to proactively address operational challenges.
• Manage group room blocks, cut-off dates, attrition clauses, and meeting spaces for assigned groups.
• Conduct daily banquet floor walkthroughs to ensure quality standards and client satisfaction.
• Forecast event revenue and track performance against goals.

Exceptional Customer Service

• Serve as the primary on-site contact for clients throughout the event lifecycle.
• Lead pre- and post-event meetings and solicit feedback to ensure client satisfaction.
• Address guest needs proactively and provide solutions for a flawless experience.
• Coach and empower staff to deliver service that exceeds guest expectations.
• Review final bills with clients and ensure accuracy in billing adjustments.

Revenue Growth & Profitability

• Identify and implement upsell opportunities (enhancements, themed décor, premium F&B, A/V upgrades).
• Develop relationships with third-party vendors to secure competitive pricing and service agreements.
• Assist in departmental expense management to achieve budget targets.

Sales & Marketing Collaboration

• Support Sales with site visits, proposal development, and contract addendums for events.
• Provide accurate forecasts for room nights and event revenue.
• Generate creative packages and ideas to drive repeat business and upselling ancillary services.

Leadership & Team Development

• Lead formal pre- and post-event meetings for groups of various sizes.
• Mentor and train Convention Services and banquet staff on best practices, safety, and hotel protocols.
• Conduct performance observations, review guest feedback, and partner with HR on corrective action plans when necessary.

Continuous Improvement & Innovation

• Stay informed on event management trends and technology.
• Implement process improvements to enhance efficiency, service levels, and event revenue.
• Collaborate with senior leadership on departmental initiatives.

Qualifications

• Minimum: High school diploma or GED with 2 years of experience in event management, F&B, sales, or related fields.
• Preferred: Associate’s degree in hospitality, Business, or related field with 1–2 years’ experience; or Bachelor’s degree with 2–3 years’ experience.
• Senior Event Manager Track: Bachelor’s degree with 3–6 years managing complex conventions/events.

Preferred Skills & Experience

• Experience managing complex group sales portfolios in full-service hotels.
• Expertise with Marriott systems (CI/TY, LightSpeed, Power of M) and multi-property account management.

What We Offer

• Vibrant, inclusive work environment celebrating creativity, collaboration, and innovation.
• Opportunities for professional growth, continuous learning, and career advancement.
• Competitive compensation and benefits, including:

o Employee Discounts

o Health, Dental, and Vision Insurance

o Paid Time Off

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