Job Description
Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager.
JOB RESPONSIBILTIES:
Fast-paced environment with the opportunity to develop your field operations career. We are seeking a motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs.
The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services.
Key areas of responsibility include:
· Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.
· Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.
· Analyze job completion to determine shortfalls and develop action plans to improve performance.
· Dispatching – Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion
· Field efficiency - communicating, managing, directing field technicians
· Seeking bid solicitations
· Performing site surveys – perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair.
· Labor and material costs management – ordering parts,
· Customer communication and satisfaction
· Enforcing company guidelines and rules
· Maintain a sterling representation of the company at all times;
Qualification:
· Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.
· Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.
· Very comfortable in a technical environment utilizing Microsoft based computer software - Word, Excel, PowerPoint, and Outlook
· Proven success in leading others is crucial
· Excellent communication skills
· Highly team-oriented
· Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.
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