Job Description

Job Description

Metro State University, Minnesota?s public, urban university, and four-time recipient of the Insight Into Diversity Higher Education Excellence in Diversity (HEED) Award is seeking to hire an Enrollment Processor.  This is a full-time position within the Admissions Office.

Job Responsibilities:

This position exists to provide accurate and timely admission application review for prospective students with a high attention to detail and accuracy. The individual is responsible for the creation, maintenance and analyzing an applicant student record, transcript data entry coding, enrollment verification, problem solving and making timely and proper admission decisions. This requires a high level of professionalism and excellent understanding and execution of administrative procedures and processes in accordance with the standards set forth in University Policy #2000 ? Undergraduate Admissions Standards.

Assess student application files and transcripts for admissibility to the University using multiple applicant profiles and determine appropriate status based upon admission policy and procedural guidelines. Imaging Academic Transcripts to student Records for admission decision making. Ensure coding in student record system and follow up actions are accurate to assist with file completion. Performs technical assistance to students and interpreting ambiguous procedures/rules regarding the application process.  

Minimum Qualifications

The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position:

• Knowledge of English sufficient to fluently speak, read, understand, and respond to a variety of written and spoken communications, such as customers? questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists.
• Ability to use customer skills on the phone, in person and online to provide effective general and specialized office support (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically)
• Ability to compare data with source documents and learn to enter data in specific data fields
• Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents, including spreadsheets, tables, charts, and graphs
• Skills in customer service sufficient to providing guidance to other employees on handling difficult or complex problems and resolving escalated complaints or disputes
• Skills in customer service sufficient to interpret and explain program information to applicants, such as eligibility requirements, application details, payment methods, and their legal rights

Preferred Qualification 

• Ability to work independently and problem-solve, use conflict resolution skills to clearly define issues and offer alternative solutions.
• Ability to establish priorities, using organizational skills to balance competing projects.
• Proficiency with the MN State Integrated Statewide Record System (ISRS) or other similar student information system.

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Other Requirements

Physical Requirements of the Job: Requires occasional lifting and/or carrying such articles as file folders, boxes and hand tools. Although a sedentary job is defined as one which involves sitting a certain amount of walking and standing is often necessary in carrying out job duties.

Notice : In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on university business who use a rental or state vehicle shall be required to conform to Minnesota State vehicle use criteria and consent to a motor vehicle records check.

Work Shift (Hours / Days of work)

Monday ? Friday, 8:00am-4:30pm

Telework (Yes/No)

Option of working 2 days from home each week

About

The University: 

We are the urban, public, comprehensive university in the Minneapolis-St. Paul metropolitan area where the faculty, staff, and students of Metro State will reflect the area's rich diversity, build a culturally competent and anti-racist learning community, and demonstrate an unwavering commitment to civic engagement.

Metro State University provides an excellent, inclusive, and engaging education to eliminate opportunity gaps and empower our students to lead our communities to a prosperous and equitable future. The university offers programs leading to baccalaureate, masters, and applied doctoral degrees. We provide accessible, high quality liberal arts, professional, and graduate education with continued emphasis on marginalized groups, including adult learners. Metro State is a five-time recipient of the Insight into Diversity Higher Education Excellence in Diversity (HEED) Award, most recently in 2023. Federally recognized as a Minority Serving Institution, its employees serve more than 9,000 post-traditional learners, two-thirds of whom identify as belonging to communities of color or American Indian nations, are first in their family to attend college, and/or are eligible for Pell Grants. Since we do not operate residential facilities, Metro State University students all commute to class locations across the Minneapolis-St. Paul metro area, or take their courses wherever they are through our many distance-learning and hybrid course offerings, allowing Metro State to truly be ?where learning meets living.? Metropolitan State is recognized by CollegeNet as a leading higher education promoter of social mobility for students (Ranked # 22 out of 1,441 in 2022). Recognized in 2008 and 2016 by the Carnegie Foundation for Community Engagement, the university is committed to academic excellence and community engagement through curriculum, teaching, scholarship, and services designed to support an urban mission. As a member of Minnesota State Colleges and Universities System, Metro State University actively works to achieve the Equity 2030 goal of the system, with initiatives to close disparities among student groups that focus on academic programs, policies and procedures, and effective student support. In addition, equity and anti-racism strategies are focused on building an inclusive and welcoming campus climate, hiring and retaining a diverse workforce, and developing our capacity to serve students in a culturally responsive manner. The university is finalizing a new strategic plan, with the draft goal of enhancing its legacy of student success by becoming the region?s premier institution for high-quality, accessible, and equitable education, promoting social mobility and community engagement.

Visit the Metro State University website to learn more about the university, our programs, and our students. Learn more about Minnesota State Colleges and Universities at their website .

For campus safety information and crime statistics visit:

The School/Academic Department: The Division of Strategic Enrollment and Marking champions Metropolitan State University?s goals and strategic objectives by leveraging a strong brand, reputation, rich culture, diverse student population, commitment to equity and inclusion, excellent academic programs, student-centered services, and affordability. The Admissions Office is responsible for recruiting students, processing applications, and assisting students through to matriculation.

*To comply with privacy and data practices requirements, please refrain from including personal information or photographs in your application materials.

* Employment for this position is covered by the collective bargaining agreement AFSCME which can be found at:

For TTY, call Minnesota Telecommunications Relay Service (TRS) at 7-1-1 or 1-800-627-3529.

Metro State University is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

The University provides reasonable accommodations to qualified individuals with disabilities upon request.

About Metropolitan State University

Metropolitan State University offers over 60 baccalaureate majors, 10 master?s degrees, and 2 doctoral programs. Founded in 1971, the university is a member of the Minnesota State Colleges and Universities system and is the only state university in the Twin Cities. It is a comprehensive urban university committed to meeting the higher education needs of those who live and work in the 13 county metropolitan area.With a strong tradition of individualized educational programs, we are fully committed to high-quality, affordable education for working adults. Faculty, staff and more than 11,000 full- and part-time students reflect the area?s rich diversity, provide a highly student-centered environment and demonstrate unwavering commitment to civic engagement.

Connections working at Metropolitan State University

Job Tags

Full time, Part time, Local area, Remote job, Work from home, Shift work, 2 days per week, Monday to Friday,

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