Job Description

Looking for someone that is able to act as first line support for financial fraud monitoring. Position is starting off as a yearlong contract with potential to extend/convert.

Position is hybrid onsite 3 days a week

The Successful Candidate Will Be Responsible For:

Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse

Review monetary payments that include Wire, ACH, Check, Zelle, ATM/POS and other payment alerts prior to release

Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements

Ensuring timeliness with required EWS/Zelle reporting standards and requirements

Partner with multiple stakeholders as appropriate to remediate confirmed fraud events

Maintain understanding of operational business processes, policies and systems

Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity

Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure

Identify and communicate new fraud scenarios and/or process gaps to management

Learn other operational support functions for backup and cross-training purposes when needed

Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

Qualifications - Internal

Bachelor's Degree or equivalent work experience in an area relevant to this position

Skills Desired

Experience working in AML, KYC or Fraud environment desirable

Analytical, critical thinking, and decision-making skills

1+ years of experience in financial services industry or working knowledge of the industry

1+ years of professional business working experience

Excellent communication and writing skills

Proven organizational skills and attention to detail

Ability to work in a team environment

Task oriented and inquisitive in nature

Self-motivated and able to efficiently produce results when working independently

Ability to work in a high-pressure environment, rendering overtime as needed to address business needs

Customer service experience is a plus

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