Help Desk Specialist - #23028 Job at Blue Chip Talent, Troy, MI

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  • Blue Chip Talent
  • Troy, MI

Job Description

We are seeking a skilled and customer-focused IT Support Specialist to join our clients team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization’s IT operations.

Responsibilities

  • Act as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service.
  • Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime.
  • Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes.
  • Provide end-user training and guidance on company systems and applications.
  • Maintain and update internal and external knowledge bases with relevant documentation

Required Skills:

  • 3+ years in a level 1/level 2 support role
  • Hands-on experience in Microsoft enterprise environments
  • Hands-on experience Active Directory, ServiceNow or similar
  • Strong knowledge of desktop hardware, operating systems, and common business applications
  • Familiarity with the use and troubleshooting of Microsoft Office 365

*Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time.

Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners.

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