Job Description

Job Description

Job Description

Alacrity Solutions

Identification Workspace Investigation Representative

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit

This position, as an Identification Workspace Investigation Representative (IDW Rep), is responsible for supporting the Alacrity Subrogation Recovery Representatives via judiciously reviewing daily data runs uploaded into the SpartanRMS IDW Queue for the sole purpose of identifying missed recovery opportunities. Reviews can be for Closed File Reviews (CFR), Open File Reviews (OFR) or for First Notice of Loss (FNOL), as requested by a client. IDW Task Queue job duties and responsibilities include but are not limited to the itemized essential functions listed below.

 

Primary Duties include but are not limited to: 

• Monitors IDW Queue daily to work the system via “get new case” or by specialty requests to do so by specific client, or by LOB.
• files for payments, downloads support documents and uploads to SpartanRMS.
• Reviews files in the SpartanRMS Queue while simultaneously opening up the claims platform for the client cited, and reviewing various support documents such as a police report, Fire Marshall report, weather reports, insured statements, and client notes to formulate an educated opinion as to whether the case at hand has recovery potential.
• Places a note in the Text Box with a brief explanation as to why the case is being marked success, and selects the “success” tab.
• On cases where no recovery potential exists, selects the “failure” tab and the drop-down reason for the particular failure.
• Receives and learns client claim platform navigation as new clients are enrolled.
• Understands and adjusts work priorities in accordance with management instructions.
• Regular and reliable attendance is an essential function of this position.

Skills & Requirements:

• Credibility, ethical, full disclosure, and clean financial history.
• Ability to maintain privacy and confidentiality.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Ability to recognize liability situations for all lines of business, especially but not limited to Automobile, Property, and Workers’ Compensation.
• Must be adept at navigating multiple client claims platforms, to determine loss facts, payment amounts, and coverages while working in the IDW Queue.
• Able to handle multiple tasks and maintain control and order over same.
• Exceptional work ethic.
• Demonstrated ability to communicate clearly and efficiently in verbal and written form.
• Excellent judgment and strong multitasking abilities.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Decisive and exercises good judgment under pressure.
• Excellent communication and customer-service skills.
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.

Starting salary range: 

• $20.00-$22.00 per hour

Job Specifics:

• Remote
• Full-Time, Monday-Friday; 8:00AM-5:00PM

Travel Required:

• none

Why Choose Alacrity?

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off Accruals
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Personal Information Retention:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

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