Inbound Call Center Job at Techgene Solutions, Indianapolis, IN

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  • Techgene Solutions
  • Indianapolis, IN

Job Description

Role: Inbound Call Center Rep

Location: INDIANAPOLIS, IN

DUTIES:

• Answer all 800 calls in a timely manner. Record on Client Contact forms.

• Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.

• Complete data entry each day including Client Contacts

• Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.

• Inform the Office Manager when supplies of materials are low

• Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly

• Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).

• Forward call back messages to Volunteer Supervisors at the end of the day.

• Put together new counselor training materials and other training materials requested by Trainers.

• Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.

• Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

Job Tags

Local area, Day shift,

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