Job Description

Job Description

Job Description

Salary: $75,000-$85,000 DOE

About Us

Digital323 is a growing, highly professional IT Managed Services organization. We strive to deliver the best Care, Trust, and Leadership for our clients as we provide IT services to small businesses throughout the US, with offices in the Denver and Minneapolis Metro areas. Our success is attributed to our unique ability to build strong, long-standing relationships with our clients. We provide outstanding customer service by delivering functional, stable, and secure solutions through proactive and responsive services on the foundation of strong IT policies. We provide virtual IT with the breadth of a full IT department, but at a quantity that suits client needs. We are a privately held company and base our business philosophy and approach on Biblical principles of compassion, servant leadership, faithfulness, and trustworthiness. We emphasize mentoring our employees to bring satisfaction to their personal and professional lives.

The role of the Account Manager supports the organization and its clients through the duties and responsibilities as described below. Are you the right person to join our team?

Position Summary

The Account Manager represents the Digital323 promise to care about our clients and their technology; to provide trusted oversite of their IT services; and to deliver the best possible IT experience to their staff. The Account Manager leads the planning and service delivery cycle within their portfolio to ensure their clients needs and expectations are met. In addition to managing the practical components of their clients IT needs, the Account Manager has a strong focus on developing and maintaining long-term relationships with their clients.

Within an assigned client portfolio, the Account Manager:

• Develops and maintains productive, professional relationships with both client and team personnel through regular management activities that show care for the individual and organization, from individual contributors to senior leadership.
• Practically applies technical and account management skills towards proactive oversight, collaborative troubleshooting, and an overall wide range of account management responsibilities.
• Works with the Technical Account Managers to provide management and consulting on existing technical services and applicable Digital323 products.
• Works strategically with the vCIOs to address bigger needs of the account environment, as well as tactically in meeting daily needs.
• Is a problem solver, with strong tactical skills to recognize and resolve business, solution, and technical challenges.
• Tracks and follows up with client business needs and goals to ensure all efforts are aligned and matched with the appropriate technical solution pertaining to our product offerings.
• Coordinates the responsive, proactive, and consulting resources to deliver excellent IT experience while meeting client strategic goals, maintenance, and support needs.
• Acts as a liaison for their clients with the Digital323 team on projects and larger initiatives.
• Works with the Incident Response team to provide client communication and providing post-incident reporting.

Job Type:

• Full-time with a standard workweek comprising 40-45 hours per week, Monday-Friday.
• Occasionally after-hours or weekend work may be necessary.
• Hybrid: Required to work on site at the Digital323 office a minimum of 60% of the week.

Salary: $75,000 - $85,000 annually, dependent upon qualifications and experience

Preferred Skills and Experience:

• Bachelors degree in technology, business management or equivalent experience preferred.
• Extensive experience in Managed Services
• Above average interpersonal skills and emotional IQ (awareness of others)
• Superb interpersonal and collaboration skills
• Ability to manage priorities and expectations for multiple clients.
• In-depth knowledge of business needs and technical solutions.
• Great problem-solving and analytical abilities.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday in most cases

Experience:

• Managed Service Provider (MSP): 2 years (Preferred)
• Account Management: 1 year (Preferred)

License/Certification:

• Microsoft certification (Preferred)

Ability to Commute:

• Greenwood Village, CO 80111 (Required)

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