Job Description

Junior Help Desk Support

Pay Rate: $15-$20/hour

Position Overview:

We are seeking a motivated and eager-to-learn individual to join our IT team as a Junior Help Desk Support. This entry-level role does not require prior experience, as comprehensive training will be provided. Your primary responsibility will be to handle off-boarding workflow manual processes. This role offers a unique opportunity to grow within the organization, with plans to transition you to a Full-Time Employee (FTE) Help Desk Support role and further contribute to various IT functions for the schools.

Key Responsibilities:

Manual Off-Boarding Workflow:

• Execute and manage manual off-boarding processes, ensuring accuracy and efficiency in every step.
  

Skill Development and Training:

• Participate in in-depth training sessions to acquire the necessary skills and knowledge for effective job performance.
  

Technical Support:

• Provide basic IT support and troubleshooting assistance to end-users, working under the guidance of experienced team members.
  

Documentation and Record-Keeping:

• Maintain accurate records of completed tasks, ensuring all documentation is up-to-date and adheres to organizational standards.
  

Collaboration:

• Work closely with the IT team and other departments to ensure smooth coordination and execution of tasks.
  

Continuous Learning:

• Proactively engage in learning new IT skills and processes, with a focus on automating the off-boarding workflow and transitioning to a more advanced Help Desk Support role.
  

Support for School IT Infrastructure:

• Assist in various IT-related tasks and projects that support the effective functioning of the schools' technology infrastructure.
  

Qualifications:

Educational Background:

• High school diploma or equivalent. Coursework or a degree in Information Technology (IT) or a related field is advantageous but not required.
  

Eagerness to Learn:

• Demonstrated enthusiasm and willingness to learn and develop new skills in the IT field.
  

Technical Aptitude:

• Basic understanding of computer systems, software applications, and IT concepts is beneficial.
  

Problem-Solving Skills:

• Strong analytical and problem-solving abilities, with keen attention to detail.
  

Communication Skills:

• Excellent verbal and written communication skills, with the ability to interact effectively with team members and end-users.
  

Team Collaboration:

• Ability to work collaboratively in a team-oriented environment.
  

Adaptability:

• Flexibility to adapt to changing priorities and tasks, with a proactive approach to learning and growth.
  

Preferred Qualifications:

IT Background:

• Some experience or educational background in IT is beneficial, aligning with the goal of transitioning to a Full-Time Help Desk Support role.
  

Customer Service Skills:

• Previous experience in customer service or support roles is a plus.
  

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10377716
• Position Id: OOJ - 1651-652-1741096729

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