Job Description

Loan Operations Specialist (Founding Team Member)MyLendingPal | Johns Creek, GA (Hybrid / Remote-Flexible)The OpportunityWe're hiring our first dedicated Loan Operations Specialist. You will be a founding member of our operations team who will become the heartbeat of every loan transaction.You'll manage loans end-to-end: from initial disclosures through processing, closing, and post-closing delivery. At the same time, you'll help us turn recurring issues into better systems, checklists, and workflows so we can scale without chaos.If you're the type of person who thrives when you own your work, loves solving problems, and wants to grow with a company rather than just work for one, this role is for you.What You'll DoLoan Setup & Initial DisclosuresPrepare and deliver accurate initial disclosures (LE, application package) within compliance timelinesSet up new files in Encompass and ensure data integrity from the startProcessingOrder and track third-party services (appraisals, title, VOEs, etc.)Collect and review borrower documentationClear conditions and prepare complete files for underwriting and closingBorrower CommunicationServe as the primary point of contact for borrowers throughout the loan processProvide proactive updates, answer questions, and set expectations to ensure a smooth experienceThird-Party CoordinationCommunicate with title companies, appraisers, investors, and other vendors to keep loans movingFollow up on outstanding items and resolve issues before they become firesClosing CoordinationReview CDs for accuracy and completenessCoordinate with title/settlement agents on clear-to-close, funding, and schedulingHelp ensure on-time, drama-free closings whenever possiblePost-ClosingPrepare and deliver investor loan packagesClear trailing documents and post-closing conditionsTrack and follow up on missing items to keep investor relationships cleanSystems, Documentation & ImprovementTurn recurring problems into better processes, checklists, and templatesHelp document "the way we do things" so our operations are consistent and scalablePartner with the founder to test and refine Encompass workflows and other tools as we growTech & ToolsWork in Encompass dailyUse internal checklists, templates, and basic automationsBe comfortable clicking around, learning new features, and suggesting improvementsWho You AreExperienced (or a fast learner): 13+ years in mortgage operations (processing, closing, and/or post-closing) preferred but if you're sharp, resourceful, and motivated, we're open to training the right person.Encompass proficient (or willing to learn): Familiarity with Encompass LOS is a plus, but not required if you're tech-comfortable and a quick study.Conventional loan knowledge: Experience with Fannie/Freddie conventional loans is preferred.Systems thinker: You naturally organize messy processes into steps, checklists, and templates. When you see the same issue twice, your instinct is to fix the process, not just patch the file.Detail-oriented but fast: You catch errors before they become problems, but you don't get paralyzed by perfectionism.Self-managing: You don't need someone looking over your shoulder to move loans forward. You're comfortable prioritizing your own work based on what's most time-sensitive or impactful.Strong communicator: You're comfortable talking to borrowers, LOs, title companies, and investors and you keep everyone informed proactively.Comfortable with evolving processes: You understand that in a small company, the "right way" today may be improved tomorrow and that excites you rather than frustrates you.Ownership mindset: You treat every loan like it's your own deal and take pride in clean, accurate files.Ambitious: You want to grow into a leadership role as we scale not just maintain the status quo.What We OfferCompetitive base salary: $55,000 $80,000, based on experience.Performance bonuses: Structured per-loan bonus that rewards your impact and grows with our volume (you'll always know how your work translates into compensation).Growth trajectory: This is a foundational role. High performers will have the opportunity to lead operations, help hire and train future team members, and shape how our loan process runs.Flexibility: Hybrid/remote options available. Preference for candidates in the Atlanta metro area for initial training and occasional in-person days.Working rhythm: Normal working hours are roughly standard business hours (Eastern time), with occasional flexibility around closings or urgent issues.Your voice matters: We'll look to you for input on how our operations should run not just for status updates.Startup energy, family values: We move fast and build things, but we also treat our team like family.Current Volume & ExpectationsYou will work on 10-15 loans per month. For a highly organized person, this is very manageable while still allowing time for process improvement and system-building.As we grow:We will add capacity (both people and tools), so you're not simply absorbing unlimited files.Your role will evolve from being hands-on in every file to leading, training, and optimizing our operations.We're looking for someone who can handle today's loans while helping us build the infrastructure for tomorrow's volume.How to ApplyPlease send:Your resumeA brief note telling us: Why this role excites you One example of how you turned a recurring problem into a better process, checklist, or system in a past role (doesn't have to be in mortgage)Equal Opportunity EmployerMyLendingPal is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
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