Role name: Microsoft Dynamics 365 CRM Consultant Experience (Years): 8-10 King of Prussia, PA Role Description: Responsible for incident fix and analysis Impact analysis and RCASupport the applications and adhere to the SLAs and KPIs for incident management, request management, problem and change managementParticipate and resolve issues as part of Major incident management.Escalates problems as necessary and provides timely status until resolved.Monitor and respond, troubleshoot and resolve problems. Escalate to subject matter experts when required, utilizing established guide.Attend daily and weekly meetings with Offshore and other stakeholders.Perform other duties as assigned. Competencies: Digital : Microsoft Dynamics 365 CRM Technical, Digital : Microsoft Power Platform Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
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