Job Description

Job Description
Production Support Executive


Must have skills:

• MS SQL Server. Splunk Extensive expertise in Nexidia Discovery/Ingestion processes and Interaction flows.
• Experience in Nice Voice Recording devices and solutions.
• MS SQL with hands on experience on Stored Procedures and ETL.
• 5 or more years of experience in a Production Support environment or Incident Management.

Good to have skills:

• Call recorder configuration, especially NICE Engage.
• Excellent verbal and written communication skills.
• Ability to lead and manage a production triage call.
• Experience in a Production Support environment.
• Experience with Splunk other monitoring tools.
• Problem Solving Analytical skills.

Key responsibilities:

• Individual software professional will get an opportunity to work with Contact Center Voice recordings technology Production Support team on various technologies like NICE Engage, Nexidia and tools like Splunk, Dynatrace.
• The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements.
• The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor leader with strong communication management skills to interact with partners and Other Prod Support teams like L1, L2, Application and Business stakeholders as required.
• Ability to think of process improvements to improve platform stability and resiliency.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx

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