Job Description

Springhill Suites by Marriott is seeking a dynamic Front Desk Supervisor for their busy hotel! Competitive compensation is based on experience. Must have open availability, including nights and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more.

Essential Job Functions

• Act as shift leader of the Front Desk, and Night Audit to ensure guests receive outstanding customer service in all areas of the hotel.
• Speak, read, write, and understand English in order to interact with guests, and staff, handle administrative duties, etc.
• Manage multiple activities often in stressful situations.
• Works with associates to provide outstanding customer service to guests.
• Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.
• Possess strong working knowledge of hotel operations and front office leadership as well as a strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively resolve guest issues.
• Communicate and counsel associates as necessary.
• Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communication.
• Organize oneself, one's work, and the efforts of others, and be attentive to detail.
• Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.
• Must have Fosse experience and work 3pm-11pm
• Full-time hours available (at least 30 hours per week).

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. SpringHill Suites Dania/Fort Lauderdale

Job Tags

Full time, Shift work,

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