Job Description

Operations Manager, TV Partner Engineering and Operations, YouTube

corporate_fare YouTube place Los Angeles, CA, USA; Mountain View, CA, USA; +2 more

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About the job

The TV and Media Solutions team accelerates YouTube’s TV and Originals businesses with stellar technology solutions, operations, and partner support, making data exchange seamless and scaling critical business processes. Our team of Partner Technology Managers, Partner Engineers, Solutions Consultants, and Program Managers manage operations and partner support for YouTubeTV and YouTube Premium.

As an Operations Manager, you will plan and execute programs to run service and content operations for YouTube, focusing on video technology and video-on-demand delivery. You will utilize experience with video technology to build and refine a sustainable operations framework in support of continued growth and scale of the business. You will establish operational benchmarks, understand video delivery, and drive tangible process improvements.

The role is fluid and will involve problem-solving to optimize running processes for extended TV and Media operations workforce. You will plan, launch, and execute process redesign and resourcing strategies. You will work independently to define required people, processes, tools, and systems.

In this role, you will be highly organized with meticulous attention to detail, planning and tracking progress of key milestones. You will manage the unpredictable and ambiguous nature of video streaming, anticipate roadblocks in advance, communicate effectively in stressful situations, and escalate critical issues in a timely manner.

Responsibilities

• Manage day-to-day digital operations for YouTube TV, Primetime Channels, and media-related products, overseeing ingestion, processing, and delivery of Video on Demand (VOD) content, ensuring high quality and adherence to technical specifications.
• Monitor the health of VOD delivery systems, proactively identifying and resolving any issues that could impact user experience.
• Leverage expertise in video technologies to design operational processes and apply tools and automation solutions for scale and growth.
• Define, manage, and review operational metrics and Key Performance Indicators (KPIs) to drive improvements.
• Collaborate with cross-functional teams to guide investments in operational processes and tools, and with YouTube's global vendor network to improve operational processes and tools.

Minimum Qualifications:

• Bachelor’s degree in Media Production, Business, or equivalent practical experience.
• 2 years of experience in the media industry or OTT.
• 2 years of experience in product operations and project management in the media.

Preferred qualifications:

• 2 years of experience managing vendor/contractor extended staff in a global, scaled operational environment.
• Experience in video-on-demand, including XML schema, metadata troubleshooting, content delivery optimization, and Over-the-Top (OTT) technologies.
• Knowledge of operational excellence and delivering a high-quality 24/7 service with a strong understanding of urgency and prioritization.
• Ability to diagnose, resolve, escalate technical issues, and use SQL to analyze datasets, identify patterns, and extract actionable insights to drive operational improvements and data-driven solutions.
• Ability to lead and grow in a highly cross-functional team environment, collaborating with engineering and product stakeholders.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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