Job Description

MISSION: To inspire health, wellbeing, and humanity in our community, through all of life’s stages.

JOB SUMMARY: The Patient Services I position is an entry-level position on the Patient Services Team.

PAY & BENEFITS:

Benefits: Tepeyac offers a full compensation package to all full-time employees. Benefits include medical, dental and vision insurance, a flexible spending account, a 401k, disability insurance paid for by Tepeyac, eight paid holidays, four weeks of vacation and 6 days of sick leave each year.

The hourly range for the PATIENT SERVICES I position is $21.08/hour.

About us. Tepeyac Community Health Center is committed to providing integrated physical and behavioral health care to individuals across the Denver metro area. Tepeyac Community Health Center has distinguished itself as a dynamic organization dedicated to eliminating health disparities, particularly among Latino and immigrant communities.

Tepeyac Community Health Center maintains an unwavering commitment to effective patient care, continual quality improvement, and the consistent treatment of each patient with the highest level of respect and compassion. Over the next 3-5 years, Tepeyac Community Health Center seeks to double patient visit capacity, in addition to the inclusion of pharmacy and dental services.

At Tepeyac we like to say that culture is our cornerstone and compassion is king. We know that fully developing individual potential is dependent on having access to healthcare that nurtures our wellbeing, both physically and mentally. That’s a basic human right! We believe that only when every member of our community has a healthcare team equipped to listen to and respond to their entire person, can our families, neighborhoods and businesses thrive too.

Everyday Tepeyac works towards making it easier for our entire community to receive the kind of inclusive and comprehensive care everyone should expect to have - meeting each of us right where we’re at, with love, humor, and humility.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.

• Skilled at receiving and processing collection of payment and proper cash handling procedure.

• Quality scheduling to include active-schedule management and maintaining the clinic schedule.

• Excellent customer service, cultural sensitivity, and confidentiality.

• Follow appropriate telephone protocol for patients and employees.

• Initiate, update and maintain electronic medical records.

• Responsible for patient-related data collection for process and quality improvement.

• Actively enrolls and engages patients with Patient Portal.

• Responds to patients' questions by following and informing of our policies and procedures.

• Escalate to management security, safety concerns, and monitor lobby area cleanliness.

• First line of de-escalation when handling volatile, emotional, and behavioral patient issues.

• Report signs of abuse/neglect of patients or staff members to a clinic manager immediately.

• Completes patient registration in EMR and updates with any changes in patient status.

• Updates patients of current wait time, when necessary.

• Support the Clinical team with all administrative, planned care initiatives.

• Maintains visitor check-in process.

• Responsible for all “normal lab” phone calls to patients.

• Assists patients in filling out registration forms.

• Performs daily outreach efforts as directed.

• Manages all outgoing correspondents via mail, email, and fax for the clinic.

• Confirms appointments via phone call to patients.

• Participation in organization, site workgroups, or committees as requested.

• Basic understanding of financial enrollment and refers when appropriate.

• Receiving dropped off labs and basic knowledge of specimen handling and storage.

• Reads data, corrects errors, and reports inefficiencies

OTHER DUTIES AND RESPONSIBILITIES:

• Attend required internal meetings, trainings, and events.

• Other duties as assigned.

EDUCATION AND EXPERIENCE:

Minimum Education and Experience:

• High school diploma or equivalent

• One year of customer service experience

KNOWLEDGE, SKILLS & ABILITIES:

• Flexible and adaptable. Willing to jump in where needed.

• Able to understand and keep up with updates to all program regulations, policies and procedures.

• Excellent oral and written communication skills.

• Organized, able to multi-task and work in a busy clinic setting.

• Ability to explain detailed concepts such as: Medicaid/CHP+ Enrollment Process, program benefits,

policies, and procedures in a way that the general population can understand.

• Sensitivity to low income and ethnic minority communities.

• Higher level math skills, self-motivated and able to achieve results through good organizational skills,

ability to work independently, self-directed and a functional team member, ability to prioritize.

• Strong initiative and passion to advocate and provide healthcare to the underserved.

Apply: If you are interested in applying, send your cover letter and resume to hr@tepeyachealth.org - We look forward to hearing from you!

Vaccinations: As required by Colorado’s CMS Vaccine Mandate, all Tepeyac Community Health Center employees must be fully vaccinated against COVID-19, subject to the requirements of the American with Disabilities Act (42 U.S.C. § 12101 et seq..), Title VII of the Civil Rights Act (42 U.S.C. § 2000e et seq.), the Colorado Anti-Discrimination Act (C.R.S. § 24-34-401 et seq.), and any other relevant federal or State law. As such all persons offered a position will be required to provide valid proof of vaccination prior to starting employment.

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