Job Description

Job Description

Job Description

Community Behavioral Health (CBH) is a forward-thinking organization committed to expanding access to high-quality, accountable care that improves the health and mental wellness of our community. As we continue to grow, we’re looking for a skilled and detail-oriented Quality Improvement Specialist to join our innovative Quality team.

At CBH, our Quality department plays a vital role in supporting the systems and processes that power our mission. We are building solutions that serve our employees, members, and provider network—and we’re looking for professionals who want to make an impact.

Essential Functions:

• Facilitates departmental and cross-departmental meetings around processes, resulting in Standard operating Procedures, policies, or workflows. Works with business owners to improve ongoing processes.
• Develops metrics to drive improvement of care and processes
• Coaches staff in the use of quality improvement tools, ensuring transfer of knowledge and creating a culture of continuous improvement within the organization
• Leads quality improvement teams to identify barriers and improvement opportunities, develops action plans, ensures timely completion of targets, and develops sustainability plans
• Oversees Quality Improvement Action Plans and monitors, tracks, and reports regularly on the status of quality improvement initiatives to leadership
• Assist in the writing of the CBH Quality Management Work Plan, Quality Management Program Description, and PEPS Quarterly Reports and Annual Evaluation. Assists with Triennial Review preparation
• Assists with implementation and monitoring of Continuous Readiness Program activities
• Attend quality related meetings and conferences on behalf of the Manager of Quality Improvement

Position Requirements:

Education:

• Master’s degree in behavioral health, healthcare, public administration, or social sciences

License/Certification:

• Certified Professional in Healthcare Quality (CPHQ) preferred. CPHQ required within 1-year of employment.

Skills and Experience:

• Minimum of 3 years of post-graduate experience in a behavioral health treatment setting
• Experience with data analysis, performance metrics, and process improvement initiatives.
• Familiarity with accreditation standards (e.g., NCQA, The Joint Commission, CARF) is a plus.
• Working knowledge of QI methodologies (e.g., PDSA, Lean, Six Sigma, Root Cause Analysis).
• Strong analytical and problem-solving skills.
• Ability to gather, analyze, and interpret data for trends and improvement opportunities.
• Proficiency with software tools such as Excel, PowerPoint, and data visualization or quality tracking tools (e.g., Tableau, Power BI).
• Understanding of compliance and regulatory requirements relevant to the agency’s focus (e.g., behavioral health, Medicaid, CMS).
• Demonstrated expertise in quality improvement principles, methods, and tools and incorporating them into the daily operations of the agency
• Ability to understand, interpret, explain, and use data for quality improvement activities
• Knowledge of HealthChoices regulations and requirements
• Knowledge of HEDIS performance measures
• Detail-oriented and highly organized
• Ability to work effectively with all levels of staff
• Ability to manage ongoing projects and prioritize appropriately to meet deadlines
• Excellent written, verbal, and presentation skills
• Mid-to-high proficiency with Microsoft Office applications

Why Work at CBH?

We offer a comprehensive and competitive benefits package that supports the well-being of you and your family:

• Family Planning, Fertility & Adoption Benefits
• 403(b) Retirement Plan with Employer Match
• Generous Paid Time Off (PTO) and Sick Leave
• Holistic Wellness & Employee Assistance Programs
• Health, Dental & Vision Insurance
• Prescription Drug Coverage
• Tuition Reimbursement for Continuing Education
• Commuter & Transit Benefits
• Flexible Spending Accounts (FSAs)

Whether you’re looking to grow your career in a mission-driven organization or seeking meaningful work in a collaborative environment, CBH is the place to build your future. Ready to make a difference through your work in Quality Improvement?

Apply today and help us shape the future of behavioral health care in Philadelphia.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

• We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov

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