Job Description

Technical/Functional Skills:

• ServiceNow
• Odyssey
• Project Management methodologies

Roles & Responsibilities:
•Embrace interaction with business groups
•Actively pick up front office issues and queries and drive the resolution for the systems in scope
•Be responsible for Batch job monitoring and troubleshooting in terms of application and system issues
•Escalate issues when required to ensure timely resolution
•Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring
•Maintain and execute scripts on DB for ad-hoc reports, user requests
•Parsing and analysis of data feeds as well as error checking
•Participate in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
•Maintain documentation related to support activities
•Be responsible for production stability and Major Incident management ("MIM")
•Should be able to work independently in high-pressure environment and has experience in direct business integration
•Possess analytical skills to investigate issues with attention to detail and accuracy paired with good interpersonal skills
•Have knowledge in IT Service management in key areas of Incident, Problem, Change and Knowledge management

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