Title: ServiceNow CMDB Specialist
Location: Charlotte, NC / Dallas, TX/ NBOK, NJ(Hybrid)
Job Description:
**Job Summary:**
The ServiceNow CMDB Specialist will be responsible for the implementation, configuration, and ongoing management of the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures the integrity and accuracy of the CMDB, providing a reliable source of information for IT assets and their relationships. Experience with Business Continuity Management (BCM) within ServiceNow is preferred, providing an added advantage in integrating BCM strategies with CMDB data.
**Qualifications:**
- with 12+ Years of total IT experience, Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 7+ years of experience in configuration management or a related discipline.
- Proficiency with the ServiceNow platform, specifically the CMDB module.
- Experience with Business Continuity Management (BCM) within ServiceNow is preferred.
- Strong data management and analytical skills.
- Excellent problem-solving and decision-making skills.
- Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
- Knowledge of ITIL practices and standards.
**Key Responsibilities:**
1. **CMDB Implementation and Configuration:**
- Lead the implementation and configuration of the ServiceNow CMDB module to align with organizational requirements.
- Customize and configure workflows, notifications, and dashboards within ServiceNow to support CMDB processes.
2. **Data Management:**
- Ensure the integrity and accuracy of the CMDB by regularly auditing and updating data.
- Develop and maintain processes for data collection, validation, and reconciliation.
3. **Relationship Mapping:**
- Map relationships between CIs to provide a clear understanding of dependencies and impact.
- Support impact analysis for changes, incidents, and problem management.
4. **Integration and Automation:**
- Integrate CMDB with other ServiceNow modules and external systems to enhance data accuracy and usability.
- Implement automation scripts and workflows to streamline CMDB processes.
5. **Reporting and Documentation:**
- Generate and maintain reports on CMDB data, health, and activities.
- Ensure all CMDB documentation is up-to-date and accessible.
6. **Incident and Change Management Support:**
- Collaborate with incident and change management teams to provide accurate CI data.
- Support incident resolution and change implementation by providing CMDB insights.
7. **BCM Integration (Preferred):**
- Assist in integrating BCM strategies with CMDB data to enhance business continuity planning and response.
- Support the development and maintenance of BCM plans using CMDB data.
8. **Continuous Improvement:**
- Identify opportunities for process improvements within the CMDB program.
- Stay updated on industry best practices and emerging trends in configuration management and BCM.
Euclid Innovations is an Equal Opportunity Employer
We do not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. At Euclid Innovations, we embrace individuals of all abilities and strive to ensure that our hiring and interview processes are accessible and accommodating to meet the needs of all applicants.
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