Job Description

Key Responsibilities:

• Design and develop ServiceNow solutions, including workflows, integrations, and customizations, with a focus on HRSD or case management.
• Develop governance frameworks for Application Management Services (AMS), covering case intake, triaging, resolution, and escalation processes.
• Implement Agile methodologies to manage and deliver projects.
• Lead continuous improvement initiatives to enhance ServiceNow solutions and processes.
• Create and maintain documentation for ServiceNow configurations and processes..
• Stay up-to-date with the latest ServiceNow features and updates.

Qualifications:

• Proven experience as a ServiceNow Consultant or similar role, with a focus on HRSD or case management.
• 7+ years of professional experience
• Experience in developing governance frameworks for AMS.
• Strong knowledge of Agile methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

Good to Have:

• Understanding of global delivery models.
• Excellent stakeholder management skills.
• Experience working with multiple vendors.

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