ServiceNow Developer Job at Pivotal Solutions Inc, Syracuse, NY

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  • Pivotal Solutions Inc
  • Syracuse, NY

Job Description

Service Now Administrator

This is a remote position.

Responsibilities

  • Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
  • Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
  • Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
  • Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Project Management

  • Gather and document user and process requirements, functional requirements, and develop technical requirements
  • Develop workflow customizations, and support the Service transformation teams
  • Identify problems related to primary financial software and determine corrective action

Maintenance

  • Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Requirements

  • 2+ years' experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
  • 2+ years' experience of hands-on in configuring Service Now
  • 2+ years' in agile delivery methodologies
  • 2+ years' experience with client/server and applications system architectures and migration
  • ITIL or Service Now certification
  • Experience in loading the data into ServiceNow using import sets
  • Experience in Integrating External Web services and SOAP based Web services, API and emails
  • Excellent written and verbal communication skills
  • Excellent analytical skills
  • Excellent project management and time-management skills
  • Strong problem-solving skills
  • Ability to present technical information in a way that non-technical management and staff will understand
  • Focus on quality and attention to detail

Job Tags

Remote work,

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