Spanish Customer Support Job at Speakit, Rochester, NY

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  • Speakit
  • Rochester, NY

Job Description

Spanish-speaking Customer Service Representative

On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment!

Responsibilities

  • Identify and assess customers' needs
  • Provide accurate, valid and complete information by using the right methods and tools
  • Meet personal/customer service team targets
  • Keep records of customer interactions, comments and complaints
  • Communicate promptly, professionally and effectively with customers, utilizing all communication methods including email, phone and webchat
  • Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
  • Enhance customer experience by gathering customer feedback and share with the Product teams
Speakit

Job Tags

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