The Student Success Coach will play a pivotal role in supporting student engagement, retention, and achievement. The ideal candidate will provide personalized guidance, motivation, and resources to help students navigate their educational journey successfully. This position is entirely remote, allowing you to work from anywhere within the United States.
The Student Success Coach serves as a mentor, motivator, and accountability partnerhelping students set realistic goals, overcome academic and personal challenges, and stay on track toward graduation or program completion.
Key Responsibilities
Serve as the primary point of contact for assigned students, providing individualized coaching and support via phone, video calls, chat, and email.
Guide students through onboarding, course registration, and academic planning processes.
Monitor student progress and proactively reach out to offer assistance or resources when engagement or performance issues arise.
Collaborate with faculty, advisors, and support teams to ensure students receive holistic assistance.
Facilitate virtual workshops, webinars, or small group coaching sessions focused on study habits, time management, motivation, and career planning.
Utilize SoSimple Interactives CRM and student management systems to track communication, progress, and outcomes.
Identify patterns or barriers to success and recommend strategies to improve student satisfaction and retention.
Encourage self-advocacy, accountability, and confidence in students to help them reach personal and academic goals.
Maintain confidentiality and adhere to all institutional and federal privacy regulations (FERPA compliance).
Qualifications
Required:
Must reside in the United States.
Must have valid U.S. work authorization (citizenship, permanent residency, or valid work permit).
Bachelors degree in Education, Psychology, Counseling, Communications, or a related field.
Minimum of 2 years of experience in academic advising, student coaching, or related student support services.
Excellent communication and interpersonal skills with a high degree of empathy and professionalism.
Strong time management and organizational skills to handle multiple student caseloads remotely.
Proficiency in digital communication tools (Zoom, Microsoft Teams, Google Workspace, Slack, etc.).
Ability to work independently, stay self-motivated, and maintain consistent follow-up with students.
Preferred:
Experience in online education or working with virtual learners.
Familiarity with CRM or Learning Management Systems (LMS).
Certification or training in coaching, mentoring, or student success programs.
Core Competencies
Empathy & Active Listening: Understand and respond effectively to students individual needs.
Problem Solving: Identify obstacles and develop creative solutions to student challenges.
Cultural Sensitivity: Work effectively with diverse populations and promote an inclusive environment.
Accountability: Maintain high standards of integrity, reliability, and student confidentiality.
Adaptability: Thrive in a fast-paced, evolving remote environment.
Work Schedule & Compensation
Schedule: Flexible remote schedule; occasional evening or weekend availability may be required to accommodate student needs.
Employment Type: Full-time or part-time options available.
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