Verizon Customer Service Representative (CSR) Job at A and H Management, Chester, VA

T0FSeERYT1VxdHhJUDR6dnlTUGVlN084V2c9PQ==
  • A and H Management
  • Chester, VA

Job Description

The Verizon Customer Service Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Verizon Customer Service Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of the Verizon Customer Service Representative position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.


As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our Verizon Customer Service Representative team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.


Responsibilities of the Verizon Customer Service Representative:
  • Provide pertinent product and service information to customers
  • Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
  • Develop and build relationships with new customers
  • Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
  • Overcome objections respectfully and professionally
  • Ensure complete satisfaction throughout the entire experience
  • Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
  • Attend daily meetings and Verizon Customer Service Representative training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions

Requirements of the Verizon Customer Service Representative:
  • 1-3 years of successful sales, customer service, cold-calling, or client relations experience
  • Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
  • Excellent presentation, negotiation, and verbal communication abilities
  • Independent and self-motivated, but can also work effectively in a team setting
  • Work with a multitude of people both externally and internally with customers and team members
  • Outstanding time management, prioritization, and organization skills
#LI-Onsite A and H Management

Job Tags

Similar Jobs

HealthFitness

Front Desk Staff (temporary, part-time) Job at HealthFitness

 ...support, training and development and flexible employment opportunities.**About the role**HealthFitness is looking for a temporary, part-time (working approximately 8-16 hours per week from January - April 2026) Front Desk Attendant to join the fitness team at our client... 

Construction Mechanics Inc

Electrician Apprentice Job at Construction Mechanics Inc

Job Description Job Description We are looking for Electricians with 1-3 years of experience. Pipe bending ability is a huge plus. Must have 1 year of COMMERCIAL experience There will be underground work to begin with Expected to be able to work independently...

Testronic

Entry-Level Video Game QA Tester - On-Site in Kenner Job at Testronic

A video game quality assurance company in Kenner, Louisiana, is hiring video game testers for a full-time position. The role offers on-the-job training and is compensated hourly at $12.00 - $14.50, depending on the candidate's gaming experience. Responsibilities include... 

Get It - Healthcare

Remote RN Triage Nurse Flexible Weekend Schedule Job at Get It - Healthcare

 ...A healthcare company is seeking a part-time RN Triage Nurse to join their remote team in Charlotte, NC. Candidates should have at...  ...tasking and computer skills. This role offers the flexibility of working from home, ensuring high-quality patient care through telephone... 

Dentserv Dental Services

Dentist Job at Dentserv Dental Services

&##129463; Part-Time Dentist Opportunity Detention Center in Folkston, GA We are currently seeking a general dentist for immediate placement to provide care at a detention center in Folkston, Georgia . This is a part-time, contract (1099) position ideal for a...