Job Description

Kelly ® Professional & Industrial, we’re passionate about helping you find a job that works for you . We’re seeking Full-Time Remote Customer Service Representatives for our client, one of our top clients, one of the largest eye-wear companies in the world located in Mason, OH!

Immediate Consideration, Virtual Interviews are being held ASAP

* NOTE: Remote- Must live within 1.5 hours driving distance from Mason, OH *

Pay: $17.00 per hour

Start Date/ Paid Training: 11/11/2024 (8:30am-5:00pm)

Working Shift: Mix of 830a-5p & 9a-530p; will have rotating Saturday & will get alternate day off during week

GENERAL FUNCTION

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Assists customers telephonically and non-telephonically with service and support issues.

• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

• Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer expectations

• Uses courteous and professional language.

• Works effectively in a team environment.

• Creates a win-win resolution to problems.

BASIC QUALIFICATIONS

• Must live within 1.5 hour of Mason, OH

• High School or GED REQUIRED (Associates Degree preferred)

• 2+ years’ experience in high-volume call center experience

• Medical related background (medical billing, claims experience, in office experience in a medical setting) or Insurance experience is a plus

• Ability to produce quality and professional written correspondence with customers.

• Ability to demonstrate and perform basic math.

• Must have critical thinking skills, problem-solving and adaptable abilities.

• Must have high speed internet ( must be able to submit hard wired speed test)required

• Must be able to connect hardwire/ethernet, NO hotspots/WIFI

• Minimum internet speeds are 10 Megs download and 1 Meg upload (hard wired)

• Must have a workplace free of noise and distractions

• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers.

• Commitment to providing resolution to customer issues on the first contact.

• Strong English comprehension and a good command of grammar

• If offered the position, computer equipment will be provided while on assignment. Must be able to commit to pick up date and have reliable transportation. No exceptions.

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please apply to this job posting to be considered for this position. If you have any questions, please contact the recruiter at lisa.monsivais@kellyservices.com .

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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