Job Description
Skills Required:
- Years of Experience Required - 8-10 years of experience
- Degrees or certifications required - public certification nice to have
- Disqualifiers - industry mis-matches. Someone lacking customer service. Candidates with "Dynmaics administration" are typically not a good match. Demonstrated experience in one or more of these areas:
- Dynamics 365 CE Modules: In-depth understanding of Dynamics 365 CE modules such as Sales, Marketing, Customer Service, Field Service, and their functionalities.
- Proven with Public Certifications
- Configuration and Customization: Ability to configure and customize Dynamics 365 CE entities, forms, views, workflows, business rules, and processes to meet specific business requirements.
- Data Management: Proficiency in managing customer data, data migration, data cleansing, and ensuring data integrity within Dynamics 365 CE using tools like Data Import Wizard and Data Loader.
- Business Process Automation: Expertise in automating business processes using workflows, business rules, flows, and automation tools available within Dynamics 365 CE.
- Security and Access Control: Implementing security measures, defining user roles, permissions, and ensuring data security compliance within Dynamics 365 CE.
- Customer Journey Management: Understanding and configuring customer journeys, marketing automation, and lead nurturing processes within Dynamics 365 CE Marketing.
- Service Management: Proficiency in managing customer support processes, cases, service agreements, entitlements, and knowledge base within Dynamics 365 CE Customer Service.
- Sales Process Optimization: Skills in optimizing sales processes, managing leads, opportunities, quotes, orders, and forecasting within Dynamics 365 CE Sales.
- Power Apps (Model Driven App) understanding
- Best vs. Average - leg up would be having development experience in dynamics and customer service.
Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Top 3 Hard Skills Required
- 2+ years' Experience in CRM systems like Dynamics, Sales Force, PeopleSoft, Oracle Cloud
- Excellent Communication Skills: verbal, listening and written.
- Research, Problem Solving, Critical Thinking and Troubleshooting Skills - Thinking logically and demonstrating use of available resources.
Job Tags
Remote job,