Dynamic CRM Admin Job at eTeam, Texas City, TX

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  • eTeam
  • Texas City, TX

Job Description

Skills Required:

  • Years of Experience Required - 8-10 years of experience
  • Degrees or certifications required - public certification nice to have
  • Disqualifiers - industry mis-matches. Someone lacking customer service. Candidates with "Dynmaics administration" are typically not a good match. Demonstrated experience in one or more of these areas:
  • Dynamics 365 CE Modules: In-depth understanding of Dynamics 365 CE modules such as Sales, Marketing, Customer Service, Field Service, and their functionalities.
  • Proven with Public Certifications
  • Configuration and Customization: Ability to configure and customize Dynamics 365 CE entities, forms, views, workflows, business rules, and processes to meet specific business requirements.
  • Data Management: Proficiency in managing customer data, data migration, data cleansing, and ensuring data integrity within Dynamics 365 CE using tools like Data Import Wizard and Data Loader.
  • Business Process Automation: Expertise in automating business processes using workflows, business rules, flows, and automation tools available within Dynamics 365 CE.
  • Security and Access Control: Implementing security measures, defining user roles, permissions, and ensuring data security compliance within Dynamics 365 CE.
  • Customer Journey Management: Understanding and configuring customer journeys, marketing automation, and lead nurturing processes within Dynamics 365 CE Marketing.
  • Service Management: Proficiency in managing customer support processes, cases, service agreements, entitlements, and knowledge base within Dynamics 365 CE Customer Service.
  • Sales Process Optimization: Skills in optimizing sales processes, managing leads, opportunities, quotes, orders, and forecasting within Dynamics 365 CE Sales.
  • Power Apps (Model Driven App) understanding
  • Best vs. Average - leg up would be having development experience in dynamics and customer service.
Responsibilities:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Top 3 Hard Skills Required
  1. 2+ years' Experience in CRM systems like Dynamics, Sales Force, PeopleSoft, Oracle Cloud
  2. Excellent Communication Skills: verbal, listening and written.
  3. Research, Problem Solving, Critical Thinking and Troubleshooting Skills - Thinking logically and demonstrating use of available resources.

Job Tags

Remote job,

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