Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned. Install, test, and train EDI 204, 990, 997, 214, 210, 322, and 824 transaction sets for the company's largest strategic accounts. Work with internal teams, customers, and trading partners through the project lifecycle to answer questions, make recommendations, test, and provide EDI Support. Consult with internal and external customers to discuss and resolve deficiencies, discuss possible modifications, and train on enhancements to the EDI application and EDI interfaces. Assist with installation of EDI for new project rollouts, upgrades, and new releases to EDI software. Troubleshoot and resolve EDI application issues escalated from customer support and other departments. Ability to understand and troubleshoot the following forms of Communication: VAN, FTP, SFTP, and AS2. Assist internal EDI groups with EDI installs, testing, and training. Review EDI log files, transaction reports, and recovery entries via database tools to resolve any outstanding errors and identify both internal and external training opportunities. Train new hires on processes and procedures. Train customers and business prospects at the Annual Users Conference. Occasional Travel to train Customers onsite. Work with customers to obtain specifications and requirements for modifications or product enhancements to be used by the EDI Programmers for new transaction sets or existing transaction sets in compliance with SDLC. Competencies: At least one year of experience providing customers with technical (hardware, software) support At least one year of experience working with customer orders, shipment statuses, and invoices Experience with Windows OS Experience training customers or end users in the use of software Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience: Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read, analyze, and interpret trade publications, technical documentation, reports, and other documents. Ability to respond to common inquiries from customers, peers, or members of the business community. Ability to write communications and documentation grammatically correct for routine business correspondence. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office Suite and application software support. Certificates and Licenses: None. Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee is occasionally required to reach with hands and arms. McLeod Software

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