Job Description

Intuit Remote Jobs USA hiring Service and Support Representative Are you passionate about delivering extraordinary customer experiences? Join Intuit Remote Jobs as a Service and Support Representative , where you can be a part of a team driving transformational assisted care experiences. As one of our Frontline experts in the Professional Tax Group, you’ll play a vital role in providing exceptional support and service to our customers. This is an exciting opportunity to make a real impact in a high-velocity environment. Organization: Intuit Job Type: Intuit Remote Jobs/ Intuit Work from Home Jobs Job Profile: Service and Support Representative Salary: As per Company Standards Location: Mountain View, California Job Responsibilities At Intuit, we believe in creating extraordinary experiences for our customers. We are on the lookout for candidates who share our passion for delivering exceptional service. As a Service and Support Representative , you’ll be at the forefront of providing assistance and support to our valued customers in the Professional Tax Group. To excel in this role, the ideal candidate should possess: Previous experience in technical support, demonstrating extreme customer engagement in a high-velocity environment. Relationship management skills and knowledge of the tax industry (preferred). Intermediate computer skills, including proficiency in Windows desktop applications. Excellent analytical, problem-solving, and interpersonal skills to ensure high customer satisfaction. Detail-oriented with exceptional verbal and written communication skills, including the ability to create processes in a computer system using multiple screens of data. The ability to inspire confidence while leading customers through multiple steps to resolve issues via various support channels. Strong multitasking abilities to manage multiple priorities within a fast-paced and high-volume environment. Ability to work virtually in a collaborative environment with a mixed hybrid and remote team while independently working with customers. High School diploma or GED is required. Job Responsibilities As a Service and Support Representative , you will: Resolve Customer Inquiries: Utilize all channels of support to effectively resolve customer inquiries, providing end-to-end solutions whenever possible. Utilize Software Tools: Learn and use specific software tools and problem-solving strategies to address customer issues and continuously improve processes. Effective Problem Solving: Use effective probing questions to understand customer problems, taking ownership of finding solutions by leveraging available resources. Prioritize Customer Impact: Self-identify and prioritize time for the greatest customer impact, being an advisor and making recommendations that contribute to customer prosperity. Customer-Centric Approach: Meet customers “where they are” by using relatable language and tailoring communication based on their level of tax and industry knowledge while supporting the Intuit Brand . Use rapport and de-escalation skills to work through difficult situations, providing out-of-the-box solutions. Growth Mindset: Display a growth mindset by seeking to learn new tools and industry knowledge, staying at the forefront of the ever-evolving tax landscape. If you are ready to be a part of a dynamic team, driving transformational assisted care experiences in the Professional Tax Group, this is your opportunity. Apply now for the Service and Support Representative position at Intuit Remote Jobs USA . Join us in creating extraordinary experiences for our customers and grow your career with Intuit ! #J-18808-Ljbffr Tblogqus

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